Returns are free in metropolitan France. The return deadline is extended until the January 25, 2025 for an order placed between november 1 and december 25, 2024. Outside this period, the return period is 30 days.
Returns are by post only.
To return your order, please follow the steps below:
I would like to make a return from my customer account
1. Go to your customer account in the My Order tab and click on "make a return",
2. Create a returns request by selecting the product you wish to return and the reason for your return,
3. Put the returns form you downloaded following your returns request inside your parcel,
4. Stick on the return label (only for orders from Metropolitan France) and drop it off at your post office.
I would like to make a return from the Le Tanneur portal
1. Go to the return portal and enter your order number (without the zeros) and the email address you entered when ordering,
2. Create a returns request by selecting the product you wish to return and the reason for your return,
3. Put the returns form you received with your order inside your parcel,
4. Stick on the return label (only for orders from Metropolitan France) and drop it off at your post office.
Items must be returned in new, unused condition with their LE TANNEUR label intact.
We remind you that no returns will be accepted without the delivery note in the parcel and without a prior request made on the site. For international orders (outside mainland France), the costs and risks are borne by the customer.
For the return address for international orders (outside mainland France), we invite you to find into the returns portal.